Politique de remboursement
Exchanges
We have a 30-day exchange policy, which means you have 30 days after receiving your item to request an exchange.
To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start an exchange, you can contact us at Info@hairwithacause.com. If your exchange is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting an exchange will not be accepted.
Once we receive the item, you will receive a credit for future orders.
You can always contact us for any questions at Info@hairwithacause.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Refunds
Due to the nature of our business, we are currently not processing any refunds.
OAW | Wigs Return Policy
Effective Date: 01/01/2023
Thank you for choosing Oncology Aesthetics & Wellness | Wigs, a trusted provider of wigs and hairpieces. This policy outlines our no return policy for wigs and hairpieces to ensure transparency and customer satisfaction.
No Return Policy
We take great care to provide our customers with high-quality wigs and hairpieces. To maintain the hygiene and integrity of our products, we have implemented a strict no return policy for wigs and hairpieces. All sales are considered final, and we do not accept returns, exchanges, or refunds for these items, except in cases of product defects or shipping errors, as outlined in the section below.
Product Defects or Shipping Errors
In the unlikely event that you receive a defective product or if there is a shipping error, please contact OAW Client Services within 3 days of receiving your order. To be eligible for a return or exchange, the product must meet the following criteria:
- The product is in its original, unaltered condition.
- All original packaging, tags, and labels are intact.
- The defect or error is reported within 3 days of receiving the product.
- Proof of purchase is provided.
If your return request is approved, Oncology Aesthetics & Wellness | Wigs will cover the return shipping costs and provide a replacement product, a store credit, depending on product availability and customer preference.
Hygiene and Safety
We uphold stringent hygiene and safety standards for our wigs and hairpieces. For the well-being of our clients, we cannot accept returns on products that have been worn, used, altered, or damaged in any way. This policy ensures that all customers receive brand-new, sanitary products that have not been in contact with other individuals.
Final Sale Items
Certain items may be marked as "final sale" on our website. These products are not eligible for return or exchange under any circumstances. Please review the product description and specifications carefully before making a purchase.
OAW Client Services
If you have any questions or concerns about our no return policy or believe that your situation falls under the exception criteria, please contact OAW Client Services. They are available to assist you and ensure your shopping experience is as pleasant as possible.
Oncology Aesthetics & Wellness
1523 S La Cienega Blvd
Los Angeles, California
90035
(424)-288-4969
By making a purchase from Oncology Aesthetics & Wellness, you acknowledge and accept the terms of this no return policy for wigs and hairpieces. We appreciate your understanding and look forward to serving your hair accessory needs.